Contact Us
Contact the Lezurot team
For product questions, order support, delivery concerns or return requests, email service@lezurot.com. Include your order number for purchase-related questions.
Product questions
Identify the exact shelter and intended group or trip style. Include relevant site or packing requirements without sending sensitive personal information.
Order support
Include the customer name, checkout email, order number and exact help requested.
Product concerns
Send clear photographs of the full tent, packaging, poles, seams, zippers, cords and affected area. Stop use if shelter integrity may be compromised.
Privacy
Never email complete payment-card numbers, account passwords or unrelated identity documents.
Support and documentation
Keep your order confirmation, product packaging and photographs until the order is complete and any concern has been resolved. When contacting us, provide the order number and relevant details so the request can be reviewed accurately. We answer questions using the information available for the specific product and order.
Business information
Shenzhen Zelu Technology Co., Ltd.
Room F327, Building F, 331 Creative Park, Yintian Industrial Zone, Yantian Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong, China
Email: service@lezurot.com