Returns & Refunds Policy

Returns and refunds

Contact service@lezurot.com promptly after delivery for a return review. Items should remain unused beyond a reasonable indoor inspection and be complete with packaging and included parts.

Requesting authorization

Provide the order number, item name, reason and clear photographs. Wait for instructions before sending anything.

Condition review

Items with outdoor soil, moisture, abrasion, alteration, missing poles or missing components may not qualify unless the issue was present on arrival.

Return shipping

Responsibility for return postage depends on the reason, evidence and applicable law.

Refund timing

Eligible refunds are issued to the original payment method after inspection.

Support and documentation

Keep your order confirmation, product packaging and photographs until the order is complete and any concern has been resolved. When contacting us, provide the order number and relevant details so the request can be reviewed accurately. We answer questions using the information available for the specific product and order.

Business information

Shenzhen Zelu Technology Co., Ltd.
Room F327, Building F, 331 Creative Park, Yintian Industrial Zone, Yantian Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong, China
Email: service@lezurot.com